FAQ

What Covid guidelines do I need to follow?

We are well aware of the difficulties that Covid-19 has brought events this year. In accordance with Bristol City Council, each person over the age of 16 must provide proof of vaccination or negative lateral flow test dated 24hrs before the event.

We advise everyone to follow social distancing guidelines in crowded areas and wash hands regularly.

Is there free parking on site?

We want to be sustainable so whilst on-site parking is free, we ask that you car share where you can. Please enter through Kennel Lodge Road as this is the only access to Light Up.

is the route disabled/push chair friendly?

Whilst the trail is all on one level, with ramps in appropriate areas, there are elements of the trail that might be more difficult to manouvre than others. 

Can I refund my tickets?

If the event were to be cancelled, we can guarantee a full face value refund. If you need to cancel your booking due to covid or any other reason, we unfortunately cannot issue a refund. Please see the full terms and conditions on the booking page before purchasing your tickets for further information.

What happens if I’m late?

In order to maximise our visitor’s experience, we have to insist that you arrive promptly at the time of your booking. If you arrive any later, we cannot guarantee that you will be allowed access.

Can I change the day/time once I’ve booked?

Please get in touch with us via our social media channels and we will do our best to accomodate, however due to capacity and demand we cannot guarantee that we will be able to do this.

Will the attraction be cancelled in the rain?

No, we advise that you dress appropriately for the weather and bring an umbrella.

Are there toilet facilities?

Yes, there are toilet facilities available in the courtyard. This includes baby changing facilities and disabled toilets.

Can I bring my dog?

Dogs are not permitted at Light Up apart from guide dogs. Please let us know if this applies to you.

Does my child under 3 years old need a ticket?

Children under 3 do not need tickets.

Do you offer a discount for those working within the Emergency Services, NHS, social care sector and Armed Forces?

Yes, as a thank you for all of the amazing work that the people working within the above sectors carry out, we are pleased to offer a 10% discount for all “Blue Light Cardholders”.

What's included with my ticket?

Included in the ticket is an illuminated walk around Ashton Court Estate with lighting features from local artists as well as displays from the Light Up team. There will also be a musical projection show onto the Mansion to add some extra magic to the evening. Firepits are present at the courtyard to enjoy a warm stop and marshmallows canbe purchased from the kiosk subject to availability. Please see images on our social media of what to expect. Available to purchase are hot chocolates, mulled wine and other food and drink provided by our vendor. *subject to licensing and availability.

Will alcohol be sold at the event?

In line with our event licensing, alcohol will be sold during the weekend slots only. 

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